Educational content only. Not medical, psychological, or health services. United Kingdom.

Privacy Policy

Last updated:

1. Information We Collect

Biosjointan collects information in several ways:

  • Contact Form Data: Name, email address, and message content when you submit our contact form.
  • Cookies and Tracking: We use cookies for site functionality, analytics and marketing purposes. See our Cookie Policy for details.
  • Automatically Collected Data: IP address, browser type, pages visited, and time spent on site via Google Analytics and similar tools.
  • Payment Information: If you purchase guides or consultations, payment details are processed by our payment provider, not stored by us.

2. How We Use Your Information

We use collected data for:

  • Responding to your inquiries and providing customer support
  • Sending marketing emails (only if you've consented)
  • Improving our website and services through analytics
  • Fulfilling orders for guides and consultations
  • Compliance with legal obligations

3. Legal Basis for Processing (GDPR)

Under GDPR Article 6, we process your data based on:

  • Consent: When you fill out our contact form or subscribe to updates
  • Contract: To fulfil purchases or consultation agreements
  • Legitimate Interest: For analytics and site improvement
  • Legal Obligation: To comply with applicable laws

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share data with:

  • Service Providers: Email providers, payment processors, analytics platforms (all under data processing agreements)
  • Legal Authorities: If required by law or court order

5. International Data Transfer

Some of our service providers are located outside the UK/EU. Where transfers occur, we implement Standard Contractual Clauses or other lawful mechanisms to protect your data.

6. Data Retention

We retain personal data for:

  • Contact form submissions: 12 months
  • Email subscribers: Until you unsubscribe
  • Transaction data: 7 years (for legal/tax compliance)
  • Analytics data: As per Google Analytics retention settings (default 14 months)

7. Third-Party Services

We use the following third-party tools:

  • Google Analytics 4: For site usage analytics. Data is anonymised where possible.
  • Google Ads Conversion Tracking: To measure campaign effectiveness
  • Google Maps: For embedded location maps on our contact page
  • Email Service Provider: For managing newsletter subscriptions and customer communications

8. Your Rights (GDPR/UK Data Protection Act)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data ("Right to be Forgotten")
  • Restrict Processing: Limit how we use your data
  • Data Portability: Receive your data in a portable format
  • Object: Opt-out of marketing communications
  • Lodge a Complaint: Contact your supervisory authority (e.g., ICO in the UK)

To exercise these rights, contact us at info@biosjointan.world.

9. Data Security

We implement reasonable technical and organisational measures to protect your data, including HTTPS encryption and secure server infrastructure. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe we have, contact us immediately.

11. Cookies

See our separate Cookie Policy for detailed information about how we use cookies and how to manage your preferences.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect when posted. Your continued use of the site constitutes acceptance of any changes.

13. Contact Us

For privacy-related questions or to exercise your rights, contact:

Biosjointan Ltd
Unit 4, Anchor Street
London SE1 2ED
United Kingdom
Email: info@biosjointan.world
Phone: +44 20 7946 0958

Data Protection Officer: For data protection inquiries, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.